| Persona: | My Second Oldest Daughter |
| Photo: |  |
| Name: | Jennifer Leann Teng |
| Job Title/Major responsibility: | Mother of 2 / Jet Blue Customer Service agent |
| Demographics: |
- 29 years Old
- Mother of a 4 year old and a two year old
- Lives in Lehi, Utah
- Works from home
- BS Degree in Health Science, BYU Idaho
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| Goals and Tasks: | Maintain order and sanity while trying to keep a 4 year old and a 2 year old entertained. Spends time cooking, cleaning, resolving travelers issues, and trying to find activities that are educational, fun, safe, and house and home friendly |
| Environment: | Is comfortable with computers and very familiar with navigating the internet, formulating search queries, and locating relevant information and material from the web. |
| Quote: | 'I wonder if Grandpa has any new stories that Zoe would like?' |